"I live very locally to this branch of Nando 's and have eaten here several times before with family members. I won 't be visiting ever again, and it 's making me think twice about ordering a delivery from any restaurant! I 've just walked past at about 7.30pm, and as I did, I saw a delivery driver standing in front of the delivery window, turn his head to the right and proceed to place his hand against his nose, blowing the snotty contents onto the pavement next to him. He then turned his head back in to the delivery window, and carried on waiting to take the order he was about to deliver to some poor, unfortunate, and unsuspecting customer! So, I 've telephoned the restaurant and asked for the Manager. Joao answered, and assured me that he is the Manager. I explained to him what I had just seen happen, and his response was that it was unfortunate that you had witnessed that, but, we are not responsible for the behaviour of the delivery drivers, and that it was a Deliveroo driver. I responded that it was Nando 's food that was being delivered, and that indeed he was responsible! He asked for my name. I declined. What difference does it make if he knows my name or not? This kind of disgusting and unhygienic behaviour was NOT OKAY pre Covid, let alone now! You 've definitely lost mine and my family as customers. Joao, quality control IS YOUR RESPONSIBILITY! It doesn 't stop when the food leaves that delivery window. This is why I always wash my hands after accepting a delivery from any restaurant, before plating up, and again before eating...and after seeing this foul behaviour, I really don 't think I 'm being too careful!"
