"Visited Horton Grange several times now over the past few times for dinner and have always found the food to be excellent and the service very good. However, visited for the first time on a Monday and whilst the food was as good as ever, the service was not up to the usual standard. On this occasion my wife and I took a guest with us as we recommended this was a very good local restaurant. On arrival, it didn't seem as though we were expected. Asked if we wanted to go straight to the table or in to the bar for a drink. We opted for the bar as we always do. Took between and minutes before we were offered a drink and only after I asked. Having got the drinks and having waited between and minutes, I had to ask for the menu. I was then asked if I required the dinner or bar menu even though my booking was for dinner. The food was as delicious as ever and all three courses were served in a timely manner. After the final course, it seemed the waitress had disappeared. We were not asked if we required coffee so eventually we decided to leave. Having waited in reception for someone to attend to us so that I could pay, I wandered through into the kitchen to see if there was any member of staff there but found no one. Eventually, some one came down stairs on her mobile phone and asked me to wait whilst she wandered off, presumably to finish her call. I could have easily wandered off without paying! In all, we spent around hours at the hotel, of which about minutes was taken up waiting to be attended to for various reasons. Suffice it to say, we will not be hurrying back and certainly not on a Monday evening."
