"Dreadful and outrageous service. We arrived within minutes of our booking time, to be advised that our table was not ready. There were several tables available, and we were reluctantly shown to one! We ordered two beers and two medium rare rib eye steaks. The drinks arrived promptly. One steak arrived with a tiny amount of undressed salad. This dish was priced at £25.50 and as we were advised did not include even a few chips. Actually I was asked if I had read the menu clearly not well enough to realise I’d ordered a thin uninspiring steak with a minuscule quantity of salad. I was provided with some oil and balsamic. We did ask of there were some chips to accompany the dish, and were told this was extra we politely declined. The second steak arrived with the same mediocre and frankly appaling presentation. Bizarrely, two portions of chips appeared as we were finishing what passed for the main course. When we enquired again if these were included, we refused them on the basis of the the unreasonable extra charge. We decided to leave without further ado, and asked for the bill at the front desk. The gentleman who appeared to be the manager/owner was surprised when we refused to pay the additional service charge. The food and service was dreadful, and I would suggest you consider the many other restaurants in Twickenham before booking here. I will not be returning the attitude and lack of service was staggering and a grave disappointment bearing in mind I had been recommended to this establishment."
