"Appalling experience from start to finish. The touchscreen is not intuitive and it takes far longer to place an order using it than just talking to a person. Had to queue 5 minutes to use it, too. No milkshakes, as per usual. Had to stand and wait for 20 minutes for our order. Our burgers had been standing around for a good 10 minutes before the chips were added and the bag handed over. (No trays available, apparently. Tables were dirty and in short supply because the upstairs seating was closed off. When we opened the bag, we discovered the ketchup had been left out, and only 1 straw for our drinks included. Also discovered Big Macs are disgusting served cold!"
