"We went there with some friends just to finish a lovely day out. We ordered a salad bowl and two buffet meals. It says on the menu that the buffet is £6.99 but we were both charged £7.35. When bringing this up to the staff they were extremely rude and said their menu was wrong, with no explanation why or real apology. We ordered a pepsi and two waters and the waitress told us that the soft drinks were available and she did not specify that the soft drinks were only for the one of us that had ordered the Pepsi. So we were mislead to think that it was free for all of us and later realised when it was too late that we had been charged for three Pepsis when we only planned to pay for one, we do not believe that this is our fault as we were offered the soft drinks. For the drinks alone we were over charged £6.50 this is not including the extra charge on the buffet which we were also not informed about until it was too late and we had finished our meal. The staff were very unfriendly and unwelcoming as we got nothing but dirty looks and stares throughout the meal making us feel uncomfortable. We were actually as far away from people as we could have been. As we were placed at the front and everyone else was placed at the back and the middle. We would understand if we were being rowdy and disrespectful but even then, it’s not a good excuse for bad customer service. But we weren’t, we are three respectful and responsibly quiet young women. We went into the restaurant and waited to be seated. We were seated rather quickly and the menus were given to us quite quickly. But the wait to order was a lot longer. We would understand if the place was busy but it wasn’t with only a maximum of about ten people sitting in the place. As we waited with no sign of placing our order, one of us went up to ask if we could order. When going to ask this question the staff acted very immature and were cheeky giving very blunt answers with no smile and making us feel even more uncomfortable. As stated previously, we ordered our meals and were given little guidance to what was available to us. One of us went to fill up a cup of club orange, when we tried the drink none of us could decide what flavour the drink was, and because it was frankly horrible! This was the only drink this particular person likes. So she ended up paying for unlimited drinks and paid for none of them as it turned out that the Club machine was broken, which was only explained just before we were about to leave the restaurant, so we had paid for something we were unable to use. We went up to inquire about that fact we were charged extra. The staff were nothing but cheeky and unhelpful! As stated previously, we only planned to spend seven pounds less that we were charged. Which was a major inconvenience as we had been shopping all day and had spent most the money we had brought with us. We found a solution when one of us had found a voucher she had received as a for for a variety of different restaurant. This included Pizza Hut, as the logo was at the front of the card. But when we tried to use it to pay for the rest of the meal, which we didn’t have enough change for, they didn’t accept it with no explanation as to why, which we thought was unacceptable!! We then had to pester other friends to add money into one of our accounts as we were unable to pay for the meal because, as we have stated previously, we didn’t have an efficient amount of money to pay for the meal, which isn’t our fault as we were charged extra! The pizza was very tasty and the salad selection was minimal but efficient for what we wanted. We don’t plan on coming back as our experience was overall uncomfortable and underwhelming. We have had good experiences in this Pizza Hut before but this experience has made us rethink our opinions, meaning that we are not planning on returning."
