"What an absolute disgusting service , we have ordered so many times from here in the past , without issue . Tonight we had a missing item so one of our group (me)missed their food. The response from the staff was so rude , sarcastic , and lied. We were told by multiple staff that they definitely put the food in the bag, yet why would a big deal be made from one missing item from a meal of £30! We had a missing item and were made to feel like we were trying to get something for free , why would we report missing food as we wanted a nice family night. If they can’t deliver due to only being able to use deliveroo or just eat then better to say that than suggest they out the food in instead of accepting the error. Initially we were refused names of staff after multiple calls to the store . After a number of calls (as put on hold indefinitely, we spoke to zanab kaur who was the most rude, unhelpful and lacked any customer service skills. They continually put me me on hold and my 17 year old daughter to try and speak as they were so un accommodating. We then got through to hash tumhai who laughed when he gave his name and hesitated to give his real name . I’m a single mum , I work full time and a take away is a treat . Tonight I went without . The customer service we received was a joke . We will never go back nor recommend and will add to all social media groups to avoid."
