"I visited with my wife, on the occasion of my birthday. We stepped into the restaurant 5 mins early for our reservation. Staff seemed to be going in all directions, making eye contact then walking away before I had a chance to say ‘hello, we have a booking’. Eventually, one staff member said ‘table for two?’ and started looking around as if to fit us in. I said that we had a booking, but there was no acknowledgment or this, or request of my name. We were given menus and sat down. We were sat there long enough to order our drinks along with our food. The drinks took a good 20mins to arrive, in fact after poppadoms and pickles were finished and this was one at a time and after prompting. Granted, they were cocktails. A huge opportunity missed for the owner. For me, you get your drinks to your diner asap, often they are thirsty and you get another drinks order my the time the food arrives. We were served by several people while there, often being asked twice about something we’d already ordered, and yet on more than one occasion had to ask for what we wanted, or to order (the couples either side also had this). Overall service appeared chaotic with little communication or organisation tables allocated to staff members would have really helped! NOW despite the apparent chaos, why still the 4 star rating? Well, the food was simply outstanding, some of the best Indian food I’ve tasted. The staff were also lovely, mainly young and were very helpful. I almost feel bad writing the feedback, but they did ask several times if we could please write a review… so I have! To summarise, I hope the management take this in the spirit it is intended, as we enjoyed the food immensely, but with a little front of house organisation, it could have been an amazing dining experience! The food is sooo good! Thanks"
