"Food was fantastic…. Service appalling, to begin with they forgot my potatoes, fine it happens. Ordered a dessert to share chocolate torte however we were served with Eton Mess told the waitress it was not what we ordered so she walked away only to reappear with the same dessert saying this is what I ordered…no way I don’t even like Eton mess … I then witnessed a congregation of staff showing their support disapproval of what had to happened to their colleague at this stage I was quietly feeling awkward embarrassed. Eventually receiving the dessert we ordered I couldn’t enjoy it went to the bar to complain to the ….who appeared to be the manager, she straight away jumped to her staffs defence saying that they apologised for what had happened that there were 2 sides of the story to be heard !! I asked for the bill after looking at the bill noticed I had been charged for 2 items that I hadn’t ordered, again on approaching the apparent manager was again made to feel it was my fault that I hadn’t checked the bill !! I am absolutely fuming , not even about the errors but how I was made to feel. This was a treat for myself my husband who has Parkinson’s Parkinson’s related dementia so these outings are few far between a rare treat turned into frustration of very, very bad contrived customer service"
