"Food was delicious, great place to sit outside in the sun. Sadly, the waiting/bar staff and managers were awful. I rung ahead on a Sunday to see if they had availability for 3 for late lunch, they wouldn’t tell me yes or no, we went to see if we could be seated in the bar/outside anyway. Again the waitress didn’t give us a clear answer, barely acknowledged us, even though over half the tables were unoccupied. We went to the bar to order our food, once ordered we realised they had charged us about £2 extra per burger.. on returning to the bar to query I was told it was a discretionary service charge, which is automatically put on. I think this is outrageous considering we sat ourselves, got our own drinks, ordered our own food, and had to get our own cutlery and condiments. I have worked in pubs for years and have NEVER done this or experienced this. One of the first things we saw when we walked in were staff sitting on a high table at the front of the pub cleaning cutlery, in full view of everyone. Obviously there was some controversy over them doing so between two managers as one manager in front of myself and many others at the bar made it clear she was fine with them sitting there and the other manager wasn’t (which he was right to think). Staff hovering around, not acknowledging customers standing at the bar, not cleaning tables, barely even communicating when asked a question by a customer. I did not see one staff member smile. This pub has so much potential, it’s such a shame. One female manager in particular was incredibly unfriendly and unapproachable. Not what you expect in a such a lovely area. Price per person: £20–30"
