"The restaurant experience was a total disaster! We arrived and our table was ready, but were initially told we couldn't order from the menu because we hadn't booked through OpenTable ourselves. After complaining, they allowed us to order and the food was very nice. However, my friend received the wrong alcohol at the bar, but they quickly corrected the mistake and gave her a refund. We were then asked to leave the table as it was booked for another party, even though we had spent around 500 pounds in the 2 hours we were there. The manager, Nicola, was unapologetic and did not offer any other solutions. This ruined my birthday celebration and left us feeling very dissatisfied. Additionally, we were charged over £5 for a half pint due to the broken pumps, which were not fixed. Overall, the club was a complete joke and I would never return. The management needs to improve their customer service skills and professionalism. As a retail manager myself, I would never treat my customers this way. I hope my feedback is taken on board. Thank you. Nicola Croom."
Chicken Platter
