Chicken Satay (N)
Siam Food Gallery

Siam Food Gallery

95-97 High Street Esher, Surrey KT10 9QE, London, United Kingdom

Tea • Thai • Coffee • Chicken


"Just visited this restaurant. Ordered a jungle curry which I've eaten in a number of restaurants before. It was described as being served with aubergine and ginger. It arrived at the table and the sauce had about 2cms of water floating on the top. Clear indicator that it had previously been frozen. It was full of green pepper and hardly any aubergine in sight. It was not described as being served with green pepper. The sirloin steak had an awful smell to it and was extremely tough. I explained that the meat smelt bad and that the dish was not as described in the menu. This was met with indifference and I was told that it was authentic and the other jungle curries id eaten weren't! I ended up sharing my husbands curry which for a panang was extremely spicy with a strong taste of cumin which was surprising. We ordered coconut rice which again did not taste as it should. Unfortunately most of my portion of rice along with my fork was whisked away after my complaint about the food. Which meant we paid a lot of money and I left the restaurant hungry. These things can happen however how you manage a situation like this is so important. They should of apologised immediately, not questioned me and made it clear we wouldn't be charged for the dish concerned. They should of also brought me another fork and some more rice, which had been dished onto my plate when I wasnt even at the table. We were completely ignored by this particular member of staff after the complaint. Our water glasses were not replenished and we were ignored when we left the restaurant. Very badly mishandled. However the young man who served us was extremely pleasant and had great customer service skills that the management should learn from . We were also charged a 10% service charge for the pleasure. We will not be returning!"

Patara

Patara

3 & 7 Maddox Street London, W1S 2QB, FSA Food H, United Kingdom

Thai • Pizza • Asian • Hotels


"Came here for dinner and the customer service was horrendous. We were ignored for a while and stood around waiting, despite several staff members walking past and making eye contact with us (no one was standing at the concierge reception desk). Then we were sent to the bar area to wait DESPITE having a reservation. They then proceeded to keep us waiting for a further minutes they only came to get us when I asked for the manager himself (clearly they had forgotten about us The manager then proceeded to question our booking saying it didn’t exist. I showed them proof of a confirmation email, which I received yesterday, to which the manager said ‘the booking is for tomorrow’ he didn’t even read the date which said it was for today. Bare in mind the restaurant was not that busy at all! There were several empty tables and despite this we were kept waiting. I’ve worked in customer service so I know when the staff do not care about their customers and that was evident right here. I am highly disappointed as what was meant to be a great night had an awful start thanks to Patara. Will never be coming back here. No food is worth the disrespect. It’s always disappointing when you’re rushing to make your booking on time, so as to not delay the restaurant but the restaurant couldn’t care less about seating you on time. And then they had the gall to add service charge to my bill! After the awful service!"