"I usually order from Pizza Italia without any issues, but recently I feel that their quality has declined. I have never had any problems before, but tonight I ordered a couple of wraps and unfortunately, my tikka wrap was stone cold and my friend's wrap was not hot either. After speaking with the manager, she insisted that the wraps were freshly made, but eventually agreed to replace them. However, when the replacement wraps arrived, I realized that the salad was also hot, indicating that it had been microwaved. I was very disappointed with this experience and although I was willing to forgive their mistake, I was surprised to find out that they had blocked me from ordering again after leaving a review. It seems that Pizza Italia is not open to feedback and opinions, as they continue to block customers for expressing their dissatisfaction. I have raised this issue with Foodhub in hopes of getting a refund and warning others to be cautious when ordering from this petty establishment."
