"I am extremely disappointed with my experience at this restaurant. We arrived with a reservation for 6 people at 7:30 pm and ordered drinks and food at the bar. However, when we sat down at our table at 9 pm, we had only received our drinks and no food. After inquiring, we were told by the waiter that our order had just gone through, meaning we had waited over an hour for our food. Some of the starters we received were stone cold, including pork ribs that were inedible. When we mentioned this to our waiter, there was no apology or offer to rectify the situation. The main courses were decent, but the evening had already been ruined. We even had to pay for additional drinks before they were served to us. There was no gesture of apology or reduction in price for the terrible starters. I will not be returning to this restaurant, as the staff clearly lack proper customer service skills. They were too preoccupied with menial tasks like folding napkins to realize that customers were waiting for their food, which the kitchen was unaware of."
