Chocolate And Mint
Sage Site Belfast South

Sage Site Belfast South

231 Lisburn Road, Northern Ireland, Belfast, BT97EN, BT9 7EN, United Kingdom

Juice • British • European • International


"AVOID SAGE AT ALL COSTS. I rarely write reviews but had to make an exception for this place, for the sake of sparing others the experience we had. Where do I begin? Arrived at the “restaurant” (if you can call it that and staff were nowhere to be seen. Restaurant has a somewhat ‘eery’ feel to it with such strange decor. Took around 20 minutes until manager finally brought out the menu. After ordering was told several items missing. Food took a long time to arrive and when it did was given to the WRONG TABLE (HELLO COVID?! . Manager took plates downstairs to kitchen for a few minutes before bringing them back out to our table? (Now might be a good time to mention that the customer toilets are literally in the kitchen weird? Food was poor. Advertised as Beyond Meat burger but they brought out the much cheaper Moving Mountains burger was still charged the same extortionate £13.95 for this. … the other half of our order never arrived. At this point we were feeling pretty upset with the service so requested the bill. Manager brought out a handwritten note with various prices on it (these did not match up with the advertised prices on both the menu and the Deliveroo app . Manager informed us at the end of our meal that the card machine is out of service and told me to drive several minutes to the nearest ATM. Manager then changed his mind and told us to pay via the Deliveroo app, with the knowledge that this adds an additional service charge. Manager proceeded to stand behind/lean over my partner and take her phone out of her hands. He was adamant that we didn’t know what we were doing and behaved in a very intimidating manner. I asked the manager if I could speak to him in private away from the customers. I explained that we were unhappy with the service we had received by referring to the several points mentioned above. Myself a vegan of 6 years, I expressed to him that I care a lot about the success of small businesses such as his and suggested that menu pricing could be more clear, the advertised products actually being served etc. He became very defensive and hostile, blaming my partner for several things that had happened and alternating between reasonings behind the price discrepancies. “If you didn’t like what I was doing and I made you feel unsafe, why don’t you speak up? You are a grown adult.” … those were his words to my partner. BE WARNED: many of the Google reviews and hygiene rating is from previous owners Eat Street, not Sage."