Chocolate Orange
Scoopz Ice Cream

Scoopz Ice Cream

25-27 West Nicolson Street, EH8 9DB, Edinburgh, City of, United Kingdom

Food • Store • Seafood • Vegetarian


"I have been a customer of scoopz for over 10 years. Tonight has got to be the worse service ever. I am honestly so angry and so upset because I enjoyed coming to scoopz. After tonight I will no longer be making my services available. The new staff member has no idea on how to handle customer service. There were two ladies in work tonight and one was a blonde girl the other with long ginger hair. The girl with ginger hair was really not bothered in the slightest she took 15 minutes to make one milkshake (no exaggeration). Despite the long queue outside she carried on taking her time. In the space of 30 minutes of me waiting in the queue she lost out on 15 odd customers who decided to walk away due to how slowly the line was going. I waited in the queue for 30 minutes and when it hit 10.30pm the ladies promised they will still serve the customers who had been waiting. When we finally got into the shop the ginger girl said that she was no longer making milkshakes and they had to go home. She did not care that because of how slowly she was working people were waiting so long and despite being so patient only to be told after 30 minutes of waiting that she will not serve us. I am so outraged and never experienced something such bad service in my life. I get the ginger girl was new and this is why we remained patient. However, 10 years in the customer service industry I do not think she should be carried on being employed. She has lost so much business today and lost so many customers in one day only to think how much she is tarnishing your reputation. I came for a milkshake, waited 30 minutes to be told they are closing when they knew we had been waiting. I will no longer be going to scoopz and urge the rest of you to save your time too as it is not worth it. So upsetting."

The Pie Shed

The Pie Shed

1 Green Lane, LS11 7EZ, Dewsbury, United Kingdom

Sushi • Pizza • Cafés • Kebab


"I received an email the day of my event sent at 4.20pm but not seen by me until 6pm informing me that our food would be delivered between 5 and half past rather than the arranged 6.30pm due to adverse weather conditions. The venue had NOTHING to do with our event. It is a private function room. The tables for the buffet were not set up ready to receive when the food was delivered at 5.15pm which is the time venue bar staff told us it was delivered. (The catering owner states it was actually 5.45pm) My staff member arrived at 6pm to set up the trestle tables and the food had already arrived. She then set up the tables and when I arrived we had to move all the food over to where it should be. In my opinion the catering shed should have called the venue and got the number for the organiser (me) and contacted me directly. Better yet they should have taken a contact number in the first place. We could then have arranged to receive and refrigerate at my Nursery up the road. It’s completely unacceptable even had the food been perfect to deliver 1.5 hours earlier than expected without proper communication. But sadly the food was far from perfect. I sent an email on 17th November stating ‘Paid with thanks. Can I just check a few things please. I know I just said NO NUTS but also please no orange or rosemary unlikely as they are anyway. I know there will be candied peel in mince pies and just that is ok.’ Owner replied on 23rd…6 days later (which is a recurring theme-2 days maximum for a business reply is acceptable in my humble opinion) ‘Received your payment with thanks. I have also made notes of your requests.’ Obviously she hadn’t made a note. Because I opened the ‘Deluxe Cheese Platter’ and was smacked in the face with orange smell which made me vomit. (It’s my allergy which triggers vomiting and migraine) Now who puts Orange halves in with cheese…especially SOFT cheese which will soak up the orange flavour?! Especially when you’ve been specifically asked not to use oranges due to an allergy. The whole cheese board was then off limits to me. The owner has replied to my complaints basically stating that nobody else has complained and implying it must be my staff with dodgy palates . Going so far as to reference an email I’d sent saying some of my staff are ‘fussy buggers’ which was actually in regards to the festive menu items that I missed off and replaced with bespoke alternatives I requested. Funnily enough it was the basic items that were unacceptable: Cheese Onion Rolls had barely any filling and were dry. Pizza was dry and hard. Spring rolls were soggy. The chicken sandwiches had no butter or spread as requested. The tuna and egg sandwiches however appeared to have some sort of spread on and were brought to me by staff who then said they couldn’t eat them. The owner maintains no spread was used which if true then I don’t know what the problem was. I couldn’t tell either way but I only ate 1 of each as I personally found them bland and flavour less. I was hoping to receive a partial refund of 50%, not use them again and say no more about it. We’re talking £450 worth of food! So half back for all these issues is not unreasonable given our first post covid staff gathering was ruined. I’m very disappointed that the owner is not taking any responsibility or taking on board the negative feedback on the food. She has refused any form of refund with the exception of £10 to compensate for missing banqueting roll! AVOID"