"Friends took us here for a meal on a Saturday evening. She had booked a table for 4, the staff knew nothing of the booking, but that was ok as the restaurant was not busy. We ordered drinks, water with ice and lemon, and our mains. The waitress was friendly. The drinks arrived and then we waited. Our waitress disappeared, so we asked another for our water which eventually came but without ice and lemon. After 30-45 min the food eventually came. Mine was a lukewarm, overpriced and not particularly nice chilli prawn pasta. My partner had a very badly presented Spag Bol and a limp looking salad. We didn’t complain as we didn’t want to upset our hosts. We weren’t offered Parmesan or pepper so asked for it. One friend declined Parmesan explaining to me he didn’t like cheese, at which point the waitress decided to chip into out conversation explaining which cheeses she liked and which she didn’t. Whilst we were waiting for our food and eating I noticed a man sitting on his own sending his meal back to the kitchen. A second meal arrived and he sent that back too. He saw me looking and said his steaks had been cremated. He seemed happier with his 3rd steak. Our plates were cleared and we were then forgotten about for another 30 min or so. We asked for the sweets menu. After another long wait, we ordered sweets to be followed by coffee. A mistake, because the coffee came first and was lukewarm. Never mind, by this stage we just wanted to get away. The sweets were ok, but small, and over-priced. After 2.5 hr for 2 courses, we asked for the bill. Well what a shambles. We were were shown one bill which was not ours. We offered to tell the waitress what we had eaten but she was stressed and didn’t want our help. Another table was having a similar problem and told us they were so fed up they were retiring to the lounge until it was sorted. We eventually got a correct bill but initially couldn’t pay as the card machine was broken. A second card machine had to be found. After almost 3 hr, we eventually departed. That night both myself and my partner felt we had upset stomachs."
