"We made a reservation for a Team Lunch for 4 through Open Table, including a birthday celebration. After receiving confirmation via email, we arrived on time only to discover that the restaurant was closed. This was incredibly disappointing and forced us to find an alternative place to eat and celebrate. The entire experience negatively impacted our mood. While we understand that unexpected circumstances can arise, it is poor management to not update online bookings or acknowledge the mistake, especially considering the current Covid situation. The fact that we received a follow-up email asking about our experience on the day was also disappointing. Overall, we were not impressed and would not recommend Kupp to others in the future."
