"Something seems to have gone wrong. We have greatly enjoyed staying here before and dropping in for occasional lunches. We liked the good food and wine, and the exceptionally good service. The premises looked immaculate and smelt fresh. Back today, looking forward to a pleasant impromptu late lunch at about 1:30pm. People were eating but there were plenty of spare tables. We waited to be seated in the restaurant … and waited… and waited. After a while my wife reported to the hotel receptionists that there were similarities to the Marie Celeste. They said that someone would come. A few minutes later a barmaid arrived at the bar. We explained that we had been hoping for a lunch table but that there were no restaurant staff. She went to find them. But several minutes later she still had not returned. So we left. By that stage we had realised that things had changed at the Hotel du Vin. It no longer looks immaculate. We let the receptionists know that we had intended to have lunch, but had decided to leave. They didn’t seem bothered. This place used to have excellent management. It needs to get it back again."
