"Just like to say thank you to some of your wonderful staff. I was in your store today when my 3year old took a tantrum and had a little accident. I asked one of your staff if there was something to clean it up with, he promptly went and got the cleaners to help and a gentleman called Paul who came to offer to help get my son a change of trousers. He assisted us over to the clothing section and got a lovely lady called Claire to assist us, she came with wipes and clean trousers for my son. As I'm heavily pregnant I got all emotional, as you do, Paul offered me a cup of tea and a sit down whilst I pulled myself together and kept my shopping safe out the back. Just can't thank them enough."
