Cloudy Bay, Sauvignon Blanc, Marlborough, New Zealand
The Warwick

The Warwick

1 - 3 Warwick Street London, W1B 5LR, FSA Food H, United Kingdom

Bars • Fish • British • Burgers


"Unfortunately, it was a mistake catalog in this restaurant that we arrived and they had 't reserved enough seats for our group so we had to wait for them to reseat to fit us to the table. from the menu they were just one option run out and a single and only eating was an salat. that is unacceptable. we came before Christmas with friends to dinner and we ended with only the possibility to order sandwiches. because there were a limited number of employees (which often were close to texts on their phones or chatting instead of ordering or eating cute sauces. we had to wait a long time until our order is taken, a long time until the food arrives, and we had no other table service except this one. a person in our group received her food after all the others were finished, although we ordered sandwiches and have followed the staff several times. when it arrived, the order was incorrect and missing key content as listed for the article on the menu. As a result, we were told that the sandwich would be removed from the bill, only we found that it was not and we had to make another complain to remove it. despite the above when our bill arrived, we found that a service fee has been added to our bill. I complained and said that we would not pay this in full, taking into account the experience, but there was no excuse. Instead, the waiter laughed and said he understood completely why we don't want to pay it. absolutely inappropriate. when we left, we discovered that the least helpful and rude waitress was actually the manager. they approached us to say we could have visited a free bottle prosecco next. I will not go back, but even if we have done it, they will never fulfill this offer on a wise one. it was pathetic. too little, too late. I will send a complaint to the brewery, which also belongs to this pub shocking. what a embarrassment."

The Warwick

The Warwick

1 3 Warwick Street, London, United Kingdom

Pub • Salad • Drinks • British


"As for the menu, they had already run out of several options, leaving us with just a single option of salad, which was unacceptable. We had come for a Christmas dinner with friends and were left with no choice but to order sandwiches. The staff was limited, and many were more focused on their phones or chatting than taking orders or serving food. This led to long waits for our orders to be taken, for the food to arrive, and we had no additional table service throughout our visit. To make matters worse, one person in our group received her sandwich after everyone else had finished eating, despite our orders being placed simultaneously and us following up with the staff multiple times. When her order finally arrived, it was incorrect and missing key ingredients as described on the menu. We were told that the sandwich would be removed from our bill, but when the bill came, it was still there, requiring us to complain again for it to be taken off. Adding insult to injury, a service charge had been included in our bill. I voiced my discontent and explained that, given our experience, we wouldn't be paying that charge in full, but there was no acknowledgment from the staff. Instead, the waiter just laughed and agreed that he understood why we didn't want to pay it, which felt utterly inappropriate. As we were leaving, we encountered a particularly unhelpful and rude waitress, who turned out to be the manager. She approached us to offer a complimentary bottle of Prosecco for our next visit, but I doubt that would have ever been honored. It felt more like a pathetic attempt to placate us rather than a genuine offer. Overall, it was too little, too late. I plan to send a formal complaint to the brewery that owns this pub, as this entire experience was truly embarrassing. I have no intention of returning."