"I ordered a breakfast and I asked if they could swap the beans (which I don 't like for mushrooms, and was told it was company policy that you can delete an item for free (how generous of them! but if you want to swap an item they charge it as a side order. When the breakfast arrived it consisted of two tiny rashers of tough bacon with about 5mm of meat on them, 1 sausage, half a small tomato, a little bucket of beans (which I didn 't want anyway and an absolutely tiny portion of mushrooms. Then when the waiter came to do that insincere box-ticking 5 minute check back thing they all do these days where they clumsily interrupt you mid-conversation to ask Is everything ok? without giving a toss how you answer, I told him that I thought the portions were stingy, the breakfast was overpriced, the company policy on swapping items was petty and inflexible and the portion of mushrooms was tiny, his answer to this was that the mushrooms shrink when they are grilled (so just grill more of them then, eh? . Anyway.... £10 for this breakfast was over the top and I presume they only justify it by the pretentious faux artisan ambience of the place as the money clearly hasn 't been spent on the mismatched car boot sale-esque furniture or customer service training courses. They have their policy on swapping items but I have a policy of leaving poor reviews for establishments where they would rather save a few pence than keep a customer happy."
