"My friends and I did not even get the opportunity to enjoy our evening at Polpo due to poor response and terrible communication by the management team. 20 mums from my son’s nursery were all looking forward to an evening of food, drinks and conversation at Polpo. We called Polpo a month in advance, and spoke to someone who said they would be happy to host our gathering and would send a confirmation e-mail, menu and deposit form. We never received that e-mail. We called again two weeks later, and a third time a week after that... still, we could not get anyone from the Polpo team to send a confirmatory e-mail to us. We had to move the venue for our mums’ evening out because we had no confidence in the booking, which I think is a terrible reflection on and a real shame for Polpo. In this economy, one would think they would be pleased to host a group of 20 local mums who might do some free marketing for them via word-of-mouth recommendations. Instead, they have disappointed all of us, and they have lost a piece of significant business. None of which is good for their reputation."
