"Nice room but very bad service! We stayed here after going to a concert at Manchester arena. The hotel just can not cope with a volume of people, we came back from the concert and went to the bar to be ignored by staff until finally managed to ask for a seat/service. We were then told they are too busy (it was 10.30) and we could only get a drink at the bar and take it to our room. We were then told unless we order a pint or glass of wine the wait was 15/20 minutes. I made reception aware of the poor service, only to be told that the person I was speaking to had worked there for 20 years and it’s not happened before. Well, I’ve stayed here only once and it happen and I won’t be back, certainly not after that comment!!! I only stay in 5* hotels and I have never had that kind of service from any staff, this hotel needs to get a grip. Avoid, save your money and stay somewhere else for better service"
