"Visited with friends and was off to a bad start immediately. We had to request water for the table 4 times before it arrived. Service was very slow. Starters arrived and I enjoyed it, when mains arrived my carbonara had curdled, I tried to eat it but when mixing it up it there was so much oil under the pasta it made it very sickly. Another meal was inedible and returned with no offer of a replacement or alternative. Despite there being 90% of my food left they did not ask if everything was ok. When the bill arrived they had no removed the main that was returned and not eaten. When questioned the staff member was very rude. A manager came over as didn’t want to remove the service charge but then agreed to remove both mains that were not eaten. What annoyed me is the manager tried to say the rude staff member did not know as he was Ukrainian, then tried to guilt us into not removing the service charge by saying he was a University Professor and it is very sad….that has nothing to do with the quality of the food and his on point attitude that was clearly no language barrier. We will never return."
