"The restaurant was quite busy for a Monday, but I waited over 90 minutes for a cheeseboard. When I chased after about 50 minutes, I was told by the supervisor that they were working on it. The supervisor later came and asked if it was the burger I had ordered, even though I had confirmed it was the cheeseboard. After waiting for 90 minutes, I went to the bar and canceled my order. However, a staff member informed me that they couldn't refund me and I would have to see reception. This was a disappointing customer service experience. The only positives were the lady behind the bar who tried her best to help in a courteous manner, and the guy on reception who handled the situation professionally. Overall, it was a bad experience for a simple cheeseboard order."
