"We are loyal customers of Tiffin, ordering family meals from them every month. However, during one recent visit, we were disappointed when our salad was forgotten with the starters and there were no onions with the popadoms. Additionally, the mixed grill I ordered was served cold and I had to heat it up in the microwave. When I called to complain, the person who answered said the manager was not available and would call me back, but never did. After reaching out again a few days later, the manager did not apologize but offered free popadoms as per their policy. When I mentioned the poor service, the manager abruptly ended the call after I used a certain word. We have decided not to return as a result of this lack of customer service, even though the food is tasty."
