"We had one incorrect delivery and the rest of the order was received the following day, resulting in only half of the family being able to eat the night we ordered. We decided to give it another try, but only half of the order was delivered again. We were told that the rest of the order would be sent, but it never arrived. After making a complaint, we were given a credit note, but when we tried to place a direct order over the phone, it never arrived. The staff was rude and unhelpful. Phone calls were directed to Southend, where they seemed unaware of what was happening in Basildon and were also rude and unhelpful."
