"As a couple of senior citizens in our 80’s, we visited this restaurant for an early evening meal on the 7th Sept. We found the ambience and initial reception from the two front of house staff very good, and our two course meal was of a high standard, congratulations to the kitchen staff. The Set Menu as advertised on the web site, and which had attracted us to this restaurant was not available but still present on the web site, and so we had to choose from the main menu which was more expensive. Whilst eating our meal, the two tables either side of us were filled, and served accordingly. We finished our meal before them, and sat waiting for our plates to be cleared. One of the other tables finished their meal and left, their table was cleared, cleaned, and reset. We continued to sit looking at dirty plates. The other table finished their meal, their table was cleared, and they were immediately asked if deserts or coffees were required, a coffee menu was brought to them, their order taken, and coffees served. We were totally ignored, and continued to sit with our dirty plates. We would have ordered deserts or coffees had we been asked, but after sitting for 25mins being completely ignored, we decided to leave. I spoke with both members of staff and complained about our appalling treatment, pointing to the table we’d just vacated, still with our dirty tableware in place. I sent an email to The Olive Tree the following day, restating our experience, and possibly as one may expect haven’t had the common courtesy of a reply. Shame on you for treating respectable elderly customers in this manner."
