Devon
The Ridge

The Ridge

Chartway Street Sutton Valence Maidstone, Kent ME17 3JB, ME17 3DH, United Kingdom

Beer • Wine • Pizza • British


"Visited for breakfast on the weekend ahead of playing adventure golf. The food was nice but the staff do not take food allergies seriously at all very worrying. All food is ordered at the bar, when ordering I advised the lady taking the order twice that I was allergic to mushrooms and to please ensure they weren’t included in the breakfast. I said it twice as I wasn’t confident she was paying attention , I did make it clear that it was an allergy not a dislike, she confirmed she understood. When the breakfast came out with mushrooms on it, I told the young chap delivering it that I was allergic and he took it away. He was back about 30 seconds later with the same plate but no mushrooms. I asked him if they had just been scraped off the plate and he admitted they had. I advised him I could not eat the breakfast on that basis and they couldn’t treat allergies in that way. He returned it to the kitchen for a second time and this time a new breakfast without mushrooms was provided. After this I asked to speak with the manager, indicating the issue and making her aware that the kitchen was not taking good allergies seriously. All she did was nod and agree that it was a good the waiter told the truth about the mushrooms being scraped off. She seemed wholly unconcerned that the kitchen behaved this way and did not take allergies seriously. Had I consumed the mushrooms or remnants, I would have vomited for hours. Other allergy sufferers would end up in hospital as a result of their lack of care which could be easily avoided. That said, the food we did finally eat was very nice."