"When we expressed our concerns to the staff, we were offered a ten percent discount. However, upon receiving the bill, we discovered that only the service charge had been removed, resulting in a mere £7.50 reduction from the total bill. This felt more like an insult than a gesture of apology, especially considering the manager had come out and apologized sincerely. The experience was a frustrating start to what was meant to be a special occasion, with some of my friends even traveling from outside London for the event. Overall, the restaurant did not meet our expectations and left us disappointed."
