"I love the hotel, I stayed here a few times and it's just nice. the lounge that we had the afternoon is not an exception, it really feels special. the one thing that leaves it down is the temperature, it was glacial! the entire hotel was cold and it is only pampered the experience when they sit for their afternoon tee and to jack and keep up skewed. the choice of eating is nice, I was with my gran who is fussy and they were happy to make sandwiches just for them what was nice. we had to ask for refills of tee and had to wait one for the staff to come and release the table again to ask for the bill, there were only 2 tables occupied, so that I should have been the feeling that the staff should have been more attentive, but most of the time spent in a huddle and don't really talk attentive to their tables."