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The Warwick

The Warwick

1 - 3 Warwick Street London, W1B 5LR, FSA Food H, United Kingdom

Bars • Fish • British • Burgers


"Unfortunately, it was a mistake catalog in this restaurant that we arrived and they had 't reserved enough seats for our group so we had to wait for them to reseat to fit us to the table. from the menu they were just one option run out and a single and only eating was an salat. that is unacceptable. we came before Christmas with friends to dinner and we ended with only the possibility to order sandwiches. because there were a limited number of employees (which often were close to texts on their phones or chatting instead of ordering or eating cute sauces. we had to wait a long time until our order is taken, a long time until the food arrives, and we had no other table service except this one. a person in our group received her food after all the others were finished, although we ordered sandwiches and have followed the staff several times. when it arrived, the order was incorrect and missing key content as listed for the article on the menu. As a result, we were told that the sandwich would be removed from the bill, only we found that it was not and we had to make another complain to remove it. despite the above when our bill arrived, we found that a service fee has been added to our bill. I complained and said that we would not pay this in full, taking into account the experience, but there was no excuse. Instead, the waiter laughed and said he understood completely why we don't want to pay it. absolutely inappropriate. when we left, we discovered that the least helpful and rude waitress was actually the manager. they approached us to say we could have visited a free bottle prosecco next. I will not go back, but even if we have done it, they will never fulfill this offer on a wise one. it was pathetic. too little, too late. I will send a complaint to the brewery, which also belongs to this pub shocking. what a embarrassment."

Tiger Tiger Cardiff

Tiger Tiger Cardiff

The Friary Greyfriars Road Cardiff, South Glamorgan CF10 3QB, CF10 3AL, United Kingdom

Pubs • Beer • Drinks • British


"Absolutely disaster! Got there table was ready, then asked for menu's to be told no we couldn't have food, although they was advertising food, As we booked with open table not the club itself. After complaining, they allowed us to have food, which was very nice, we all enjoyed. My friend went to the bar for conqtour they had put triple sec in the bottle so it's wasn't the real liquor. Which when complained they gave her a refund. We'd just ate our food, we was asked to leave the table as it was booked out for another party. With in the 2 hours we was there we'd roughly spent between us about £500. I asked for the manager, her Name was Nicola, I showed her the email, which it never stated I only had the table for a few hours, she blamed open table, not putting in they email. She wasn't sorry at all, club was quite she didn't offer us any other tables, absolutely ruined my birthday, that's what we was out for, made us so un welcome towards the end, because we complained. Also the was no draught pumps working they was charging over £5 for a bottle lager, which was half pint. Said the wasn't having them fixed either. The club is absolute joke! I would never return there again. Management is waste time, need to go on customer service course, how to run a business. I'm a Manager in retail, run quite a few stores, if I had treated any customer like this, I would be looking for a new job, so unprofessional, o hope you take my comments on board. Thanks, Nicola Croom"