"After booking 6 or more weeks ago for a family dinner for my boyfriends 21st I am totally appalled by the service we had experienced. When we arrived, the table was not even laid out. We had made several complaints due to it being so cold where we was seated and due to the fact we had a newborn baby and a 4 year old. When the drinks orders had come out, these were completely messed up and had to chase up the correct drinks. When our starters arrived, after having to chasing up bread and dips also, we requested the 4 year olds children’s meal to be brought out with starters which this never happened, after being chased up we recieved nothing. She was starving. After 2 hours waiting for simply our main meals, we had been told there has been some confusion with orders and was given 2 meals that belonged from the table behind. We didn’t think anything of this before we was told and they started eating. They had then finished both meals and we was still waiting. We was totally disappointed and had totally ruined our 21st birthday celebrations."
