"The order was placed well within the delivery time frame as advertised on the Just Eat app. Two hours later and over forty minutes past the notification of estimated delivery, we rang the establishment. The staff member was rude and unhelpful stating that the delivery times stated by Just Eat were inaccurate. The staff member alleged that the order was complete and ready to be delivered but they were waiting on a delivery driver. Another thirty minutes later and still no delivery. We sought clarification via the app and it advised us that the delivery was changed to 8pm. At 8pm, and still no sign of the delivery, we asked for some money back via the app with the assurance that the order would still be honoured and not cancelled. We subsequently received the notification that our entire order was cancelled. At 8.12 pm I have to make dinner for my 8 month pregnant wife when I was ordering her dinner for 6 as a surprise. The whole thing is an absolute disgrace"
