"Hello, after thinking about this, I do feel justified to contact you to explain how I feel. Yesterday we came in for lunch and this being a lunchtime treat for my daughter her husband and my grandson, we frequent lovely restaurants and pubs to delight in good locally sourced and freshly cooked food. However, I am sorry to say we left bitterly disappointed and at a very heavy price, now before you think ‘these people aren’t used to paying for good food’ yes we are, but, to charge us £185.00 for our lunch when, I had roast pork, my daughter had roast beef and then there was 2 American burgers … 1) The burgers came with plastic cheese and a few shreds of cabbage and the fries were hardly home cooked chips but instead a handful of frozen ones … 2) My daughter had 2 slices of beef, both of which were full of gristle … She had HALF a Carrot and HALF a Parsnip !! a teaspoon of creamed leeks and likewise for cabbage, the roast potatoes were dry and hard, all obviously pre cooked. 3) I had the pork, the roast potatoes were as above and low and behold, I had HALF a Carrot and HALF a Parsnip, no brains needed to work out that between my daughter and I we had one carrot and one parsnip between us The same applies to to the vegetables, I must however compliment you on the Yorkshire pudding. 4) The ice cream choice … one tiny scoop 5) £20 discretionary service charge was added and yet not one smile came out of any of the faces of our waiting staff in fact the young girl who took our order looked liked she’d rather of been anywhere except at work and us deciding on a menu choice to her was obviously a complete hindrance! We have ate and paid for many meals lunches and suppers out at various locations but yesterdays experience sadly was a bitter disappointment and at a huge cost nearly £200 for poor meat ridiculous vegetables and surly staff. We have ate at The Lamb and Beckford Arms many times but thought we’d try yourselves. The very sad situation is I wrote this and sent it privately so the pub could have the chance to respond however I heard nothing so I sent a message again privately to ask if someone would respond nothing I then rang the pub and actually spoke to the manager I was told they’d get back to me Nothing!"
