Final Letter
Rail House Cafe

Rail House Cafe

8 Sir Simon Milton SquareSW1E 5DJ, SW1W 9ST, London, United Kingdom

Thai • Coffee • Catering • European


"We entered because I fancied a bowl of chips and a drink before travelling back to Newcastle. We kindly asked if we could order just them and who believe was the owner came across showing us the size of a bowl of chips wanting to make it clear that we couldn 't. I then said to my partner to get a hot-dog and chips each since I didn 't fancy anything else and I didn 't want to be rude leaving without ordering something. Well, my boyfriend turned himself towards the owner to order and he came over and said something similar to turn back as you were and look at me in the eyes to take the order . While he was ordering he said that we also wanted 2 bottles of WATER, at that point the owner started to make a joke out of my boyfriend 's accent (being from the North of England , and keep repeating the word water multiples times (with sentences like is this the way you say it? Water? , first just in front of us (which might have been okay and then in front of his staff and the other customers there.From the moment that the owner thought it was fine to tell us how and in which way to order and took the mickey out of our accent, I thought it was fine for us to immediatly cancel the order and take ourself where customers are treated as deserved.I would like to remind the owner that the customer is the person who pays your wage, if you don 't enjoy serving people then maybe you should change your job (and attend an accelerated english course on the english language, since taking the **** when you are the first who can 't speak it doesn 't make you a genius .Anyway, bad, unpleasent and terrible experience I have ever had in a Restaurant ."