"We kindly asked the staff to close the entrance door because of the freezing temperature and the lady behind the counter refused with the explanation that the Manager ordered the door to be kept opened. Then a male member of staff reminded her that they should close the door in case a customer requests. To our dismay, after few minutes, the Manager arrived and opened the door again. We, kindly, asked if the door could be kept closed because of the very low temperature and the Manager (wearing a jacket while serving, unshaved and looking like a homeless person) arrogantly refused arguing that he needed the door opened to attract customers. Well, you just lost many. The Manager stubbornly refused our pleas and we had nothing else to do but to leave immediately in disgust without finishing our meal. We issued a memo in our company to prevent anyone else to have the same awful experience we had at Blanche. Izabella Silverman"
