Tea • Hotels • Casual • Afternoon Tea
"Myself and my friends were very excited to visit Prestonfield for afternoon tea. We had seen the Summer Menu advertised on the website when we booked which sounded delicious. On arrival we were warmly welcomed and taken upstairs to be seated. We were given the menu for afternoon tea which was different from the one advertised as it was now an autumn menu. The member of staff took our order and we then began what was a very long wait for food. In this time a door to the balcony kept being opened and staff battled to close it. As it was a cold windy day it made us all feel very cold and uncomfortable. Our afternoon tea eventually came out. The service throughout was disappointing with very little attention or interaction from our server. We had to ask for fresh tea as our pots had gone cold from the repeated draught from the open door. I feel the level of service was not what I would expect for the price point paid."
