"We had a disappointing experience at the Hengist tonight. Despite a birthday celebration, we were seated next to a loud table, and despite requesting a change, no alternative was provided. The food, while tasty, arrived cold, leading us to send the main course back for reheating, resulting in overcooked dishes. Challenging the service charge revealed a suboptimal response. To make matters worse, we endured explicit and inappropriate conversations from a neighboring table, and when brought to the waitress's attention, her apology fell short. Despite the restaurant's reputation, it seems they prioritise profit over a pleasant dining experience, especially during busy seasons. It's regrettable that what was once a delightful spot now appears to have sacrificed its standards for the sake of December's high demand and pricey cocktails."
