"I arrived at Vapiano around 7:45pm, expecting to have enough time to dine before their 9:00pm closing time. However, I was surprised to find out that guests are required to order and pay through an app without any interaction with a server. Despite several failed attempts to place my order, I eventually had to ask a server for help. Unfortunately, even after placing my order, I still found myself waiting for over 40 minutes while the table behind me received their food and drinks promptly. Frustrated with the lack of communication and service, I decided to leave without receiving anything I had ordered. The experience was extremely disappointing, and I felt that the £16 I had spent was the least of my concerns. It seems as though there was a mix-up with my order, as no one bothered to address why I was being neglected while other tables were served. Overall, a very disappointing and unbelievable dining experience."
