"Online booking. Despite the fact that I had the confirmation email and had even responded to an email to confirm my participation this morning. It looked like we turned away like they were busy. The girl (saying she was the manager) was quite rude. When I certainly asked that they did not return us to the back of the queue behind some walk-ins that were told to come back, despite the fact that they checked my email, she said that she had no proof I booked! After all, she showed us on a table, but not a word of apology. Sometimes everything goes wrong. It is not necessarily the person before you who is guilty, but the way they deal with it makes the difference. Some customer service training is absolutely necessary. The food was very good overall. The chips had to be hot."
