"Ordered at 6pm for delivery at 7:30pm. Usually have not had a problem with this hut. 7:30pm came and went. At 7:45pm we started trying to call the store. It took approximately 10 minutes to actually get through to someone, just to be told erm your order must have been missed and we can remake it and send it out now if you want . I then had to ask how long it would be, which i shouldn 't have had to do, to be told it would be another 20-30 minutes. 8:34pm came and someone turned up with an order and a reciept. The receipt is correct to our order. Except the only thing they actually got right was the cookies. The pizza and the garlic tear and share had the completely wrong toppings and base. Immediately, I rang the store back, obviously significantly irritated by this point. Food was now an hour late and it had been 2 and a half hours since we placed the order. I requested to speak to a manager, which never happened. Had a young guy on the end of the phone, who answered when we first called, saying that he was sorry, it was quiet now and they could send it out again. 9:13pm and the order has finally arrived correctly. Only 3ish hours since ordering and 1 hour and 45 minutes after it should have been delivered! [hidden link]"
