"I have been here multiple times and received nice food however upon my most recent visits I have been thoroughly dissatisfied. My most recent, and frankly most appalling, visit was today (15/09/22), I brought a family member with me after having recommended the burrito bar a few times; expecting to have a high quality experience. However, unfortunately, we did not. My family member was served first and successfully, they were treated wonderfully by the member of staff and seem rather happy with their meal. For me however, the female that served me had poor customer service skills, her voice was monotone, appearing rather bored, and her questions of what fillings I liked were not that clear. While wrapping my burrito the employee herself noticed the vast amount of liquid just pouring out of my mea and did nothing, it looked disgusting. After sitting down I opened up my burrito to mass amounts of liquid just dripping out, I don’t even know what it was! I struggled to eat my meal as it was falling apart alongside being wet and cold. My tortilla was just disintegrating due to how soggy it was. After finishing my hands were dripping in said liquid. The “spicy” beans tasted like watered down heinz and my chicken was not nice. My “tomato” rice also tasted plain. I did not enjoy my meal at all, the best part was my can of pop. This place is extremely hit or miss recently, I have no idea what has changed but it is no longer nice. I have also attached a photo of my family members meal who was prepared by the male member of staff. I did not enjoy my food at all but my family member “somewhat” enjoyed theirs at least."
