"Where to begin… my partner and I came for dinner and were seated very shortly after arriving, we then realised what we were in for as it took about 15 minutes to order food, our starters took 40 minutes to arrive… we both work in hospitality so know how it can be but it was ridiculous, after we finished our starters we had to wait 30+ minutes to be cleared with empty plates on the side. One of the members of staff came past us 4 times and looked at us, saw us and then proceeded to walk away. The wait for mains wasn’t as ridiculous but my partners Chicken main was lukewarm, basically served cold, my pizza was ok. The exact same situation happened with the members of staff walking past us with empty plates for 25 minutes even after looking directly at us looking agitated. The desserts they were missing a few so we had to narrow it down to ones we didn’t necessarily want, the new festive snowball dessert is allegedly served warm as it’s a chocolate truffle and sounded lovely. It was served just above cold… we are in our early 20s and have never had a worse meal experience ever… i don’t know if Zizzi has changed that much since i’ve last been but it’s taken a massive decline, hoping it’s a one off but serious action is needed as we just paid £70 for an appalling service."
