Delis • Pizza • Pasta • Coffee
"What a disgraceful way to treat people. I booked this restaurant for 14th February for 4 people six weeks ago, booked through the Italian Club themselves. I made it clear that we were not interested in Valentines Night and that seemed to be that. Then I received an e-mail 26/01/24 demanding £40 within the next hour or the booking would be cancelled, I didnt see the mail until 27/01/24 and a booking cancellation confirmation e-mail as well. We are people of a certain age and are not in the habit of breaking booking once made. I will not consider this restaurant as worthy of my money ever again. Plenty more fish in the sea!! I'm off to find one who treats the customer as king."
Bbq • Pubs • Beer • British
"Unfortunately for these guys the appalling service let it down. We had a booking at 2pm and couldn’t get to the table until 2:20 because people were already on it. Our first waitress disappeared after the start of taking our orders and never came back, then a second waitress eventually took over to sort the orders. The food was heavily delayed coming to the table. Bearing in mind our table was booked for 2pm we didn’t get food until 4:20 At no point did any staff come to us to offer an explanation about what was happening, only after we enquired a waitress came to tell us that the kitchen was heavily delayed because it was busy. It wasn’t handled well and we did not receive any small snack dishes just to keep us going. We had a small child who was hungry and cranky at this point so they gave us his as it was ready. The rest of the meals came out 20mins later and you could tell some of them had sat on a hot plate for ages because of the dried gravy around the edges. Apart from this the food was lovely. It’s a massive shame that the terrible service and appalling organisation between the kitchen and service staff ruined this day out for us all. Would not recommended after this experience. Also just to add we were given a free drink each for the trouble. Not really much considering how terrible the service was"
