"I ordered by phone because the website was not working. My husband spoke with the delivery driver for 30 minutes, struggling to understand him while giving directions and waiting outside in the dark. When the food arrived, it was cold, and there was a bag of chicken nuggets with our vegetarian meal, which we assumed was a mistake from another order. We threw them away since the driver had already left. The BBQ dipping sauce I ordered was missing, and instead, I received three garlic and herb sauces, even though the driver had assured my husband that it was included. This has been an ongoing issue with the dipping sauces. Today, I noticed an overcharge on my bank account. When I called the restaurant, they initially claimed they had no record of my order and tried to dismiss me until I mentioned the possibility of fraud due to the overcharge. Finally, after a heated argument, the manager agreed to refund the extra £5 for the chicken nuggets that we did not order and are not part of our usual order history as vegetarians. The disrespectful treatment we received guarantees that we will not be dining at Herbies again."
