Gherkin
Steakout

Steakout

16 Upper Tooting Rd, London, London, SW177EN, United Kingdom

Halal • Steak • Juice • Cheese


"really really bad experience with this place! I ordered a simple order of 4 items, it took 50 ,ins to arrival, fair enough,but then I had 1 item missing and another item which was completely wrong. so I call them up and explain and they...have no clue, so takes 10 ,ins to explain to 1st staff which he tries to tell me he is going to send me my correct order for free .... excuse me it's not free I already paid for it and didn't get it!!! then then I ask how long it will now take to get my new items ... he doesn't know has to speak to someone else about it... staff 2 comes on phone and again I have to explain myself again and then wait for him to pull up my order for him to check what I am saying is true..... so then I ask if as a gesture to a unhappy customer if they will refund me my 2 items I never got and now have to wait another 40 mins to get ..... while my other food is getting cold .... answer to my request for refund was ,, arh as you paid online we can't refund you, you already paid...... nothing we can do!!!!! kept trying to tell me that I am getting my money worth because hey we're sending out my food again.... the ones that was missing in first place... !! kept trying to offer me more other food for free... which I had to repeat my self over 10 times, I did not want other food, just the correct ones I ordered...! managed did not want to talk to to on phone,because he didn't want to give me any money back to correct their mistake and keep good customer service, which is something they REALLY do not have. DO NOT USE THIS PLACE!!! you run the risk of paying for food you get get to eat and wait almost 2 hrs....."

The Square Fish Café

The Square Fish Café

The Square, Maidstone, United Kingdom

Fish • Full • Wine • Dessert


"Fine food and Issues Decided to visit as the reviews were mainly great. Arrived to find it looked ten minutes after due to be open. They were just opening the door. I went in and quickly used the toilet, not flushed by last person that used it! It's a well laid out, well decorated restaurant. I chose the Escargots as my starter, well cooked with a very small amount of sauce sadly no tongs to hold the shell. They were 6 very nice molluscs. The main was an absolutely sensational tasty seafood salad. Interesting dressing on a generous variety of sea food and nice salad. I had ordered a lime and soda, it transpired they had no lime so someone went out to buy some and could only get lemon, which was ok. When it came to the desert I liked the idea of four of them but ordered the lemon tart. A few minutes later the lady running front of house (I later discovered it was her first day in post!! Returned hugely apologetic telling me sadly they had no lemon tart. I chose the cherry clafouti and a few minutes later the young lady came back devastated to tell me they had none of that either! I eventually had a brownie, which she didn't charge me for. Must confess it didn't excite and the supplied ice cream was quite crystallised as if it had been refrozen. The table next to me were told they had no more Escargot, so clearly they opened with only one portion available. Front of house was good, 2/3 of the food I had was great but clearly someone needs to sort out the kitchen too many problems to give customers confidence of availability. Was it worth the trip? Oh yes but they have some serious organisational issues to resolve."