Tea • Thai • Coffee • Chicken
"Just visited this restaurant. Ordered a jungle curry which I've eaten in a number of restaurants before. It was described as being served with aubergine and ginger. It arrived at the table and the sauce had about 2cms of water floating on the top. Clear indicator that it had previously been frozen. It was full of green pepper and hardly any aubergine in sight. It was not described as being served with green pepper. The sirloin steak had an awful smell to it and was extremely tough. I explained that the meat smelt bad and that the dish was not as described in the menu. This was met with indifference and I was told that it was authentic and the other jungle curries id eaten weren't! I ended up sharing my husbands curry which for a panang was extremely spicy with a strong taste of cumin which was surprising. We ordered coconut rice which again did not taste as it should. Unfortunately most of my portion of rice along with my fork was whisked away after my complaint about the food. Which meant we paid a lot of money and I left the restaurant hungry. These things can happen however how you manage a situation like this is so important. They should of apologised immediately, not questioned me and made it clear we wouldn't be charged for the dish concerned. They should of also brought me another fork and some more rice, which had been dished onto my plate when I wasnt even at the table. We were completely ignored by this particular member of staff after the complaint. Our water glasses were not replenished and we were ignored when we left the restaurant. Very badly mishandled. However the young man who served us was extremely pleasant and had great customer service skills that the management should learn from . We were also charged a 10% service charge for the pleasure. We will not be returning!"
Thai • Soup • Curry • Starters
Sushi • Mexican • Asiatic • Fast Food
