Glen Etive Red Deer
Afternoon Tea At Prestonfields

Afternoon Tea At Prestonfields

Prestonfield House, EH16 4EZ, Edinburgh, City of, United Kingdom

Cakes • British • Scottish • Breakfast


"I had booked an afternoon tea for a Christmas treat for my mum in advance as she has been coming here since the 70’s. The interior inside was lovely and Christmassy however there was no staff member to greet us on arrival and we where left waiting, where a staff member greeted a couple behind us and we where ignored, eventually someone came over and we got taken to our seat but the staff weren’t overly friendly. We got water quickly on arrival, however it took a while to get menus and our drinks. The food did come quickly and was delicious. The food can’t be faulted. Throughout the 2 hours we were there no staff members came to check on us and ask if we needed anything. The staff members seemed to be going to the ‘bigger’ tables and leaving out the smaller tables. My mum wanted a refill on her drink and we were waiting for about 20 minutes before we eventually got hold of a staff member. There was a wedding on so unsure if the staff were ran off their feet and prioritising the wedding. It then took around 30 minutes to eventually get the bill as there was no staff members around near the vicinity. On top of the poor service, I felt that there wasn’t much of an atmosphere in the hotel. I came away feeling disappointed, especially for the price paid. For the price I would expect better service but the food was excellent. I had also been at the Dome this week for afternoon tea and there was a much better atmosphere and better service there. I’ve been to Prestonfield House Hotel many times and never had service so poor. It has made me reconsider going back as I don’t believe it’s worth the money."