"I ordered some light dessert bites at 11:20 PM on a Monday night with an estimated arrival time of 11:40 PM, which I found to be optimistic considering the restaurant is only a 15-minute drive from my location. At midnight, I called for an updated arrival time and was informed that the driver had already left and would be arriving shortly. By 12:20 AM, I called again and was placed on hold while they tried to reach the driver. Eventually, the driver arrived, seeming unaware of the previous issues. He handed me the food, which included cold milk and cream-based desserts that were not properly packaged and had become warm and mushy. As he handed me the food, the bag ripped and I dropped a milkshake on the floor, luckily it was wrapped in clingfilm and remained intact. I tried to discuss the issues with the driver while still on the phone with the restaurant, but it seemed to be dismissed as a simple misunderstanding. Ultimately, I should have trusted my instincts and sent the food back as the hot food was cold, the cold food was warm, and the cookies were burnt. Overall, not worth the wait and hassle in my opinion."
